Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- What limitations are there to software used to do page layouts
- What is a PDF?
- Can you print any PDF?
- Can a PDF be changed or edited?
- What is Postscript?
- How long does it take for you to complete my order?
Our normal turnaround time for a printing project is 5 work days. Copying is much less. If you need something faster, let us know, we pride ourselves on never missing your deadlines.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Yes you should always get a proof. Different computers and output devices (printers, copiers, printing plate makers, etc.) may reproduce a document with slight differences. We really do appreciate when you can review a proof so we can be sure that we're printing exactly what you want.
- How do I go about getting an estimate from you?
One of the great features of our website is that you can easily request an estimate online. If you would prefer to discuss your job with one of our customer service representatives, simply call (609) 387-0030.
- What limitations are there to software used to do page layouts
Different software is designed for different purposes. It is best to know what the limitations are. Even though you may be able to create a beautiful layout, some applications are not designed to output to the specialized equipment printing companies use to make press plates. Some programs work great like QuarkXpress, Adobe InDesign, and Microsoft Publisher. Others like Microsoft Word, Powerpoint, Adobe Photoshop are designed for specialized uses and may not produce the desired result. If you are unsure about what software to use, give us a call and we'll be happy to help.
- What is a PDF?
PDF stands for Portable Document Format. It is an almost universally accepted printing format. A properly prepared PDF can be printed on virtually any printer or graphic arts output device.
- Can you print any PDF?
PDF's must be properly prepared. Depending on the software you have available, this may vary.- Colors should either be assigned as spot/pantone or CMYK (never RGB).
- Bleeds should extend 1/8" beyond the image area.
- Fonts should be either embedded or converted to outlines.
The best thing is to call or email us and we'd be happy to give you more information.
- Can a PDF be changed or edited?
A PDF file is basically a snapshot of your document. While the idea is that the file shouldn't need to be changed, there is software available to do a moderate amount of editing.
- What is Postscript?
Postscript is a printing language. It is the universal language of graphic arts equipment. It is similar to a PDF but is not designed to be viewed on a computer monitor, just printed. A PDF can be made from a postscript file for proofing.
